why do emails disappear from outlook inbox

If the response is helpful, please click ' Accept Answer' and upvote it. *OAuth authentication is configured preferably via the Exchange Hybrid Configuration Wizard running a full hybrid configuration (Classic or Modern)įor more reference, you can learn it from: *Autodiscover and Exchange Web Services is published externally. *Mailboxes are hosted in Exchange Server 2016 Cumulative Update 3 or later. *Users must be synchronized to Azure Active Directory. *The required Teams license needs to be assigned for the Azure Active Directory synced user. If mailboxes are hosted on-premises, to create and view meetings, the following requirements must be met:

Please make sure you have enabled for Exchange Online, SharePoint Online, and Microsoft 365 Group creation. Once this is done, synchronisation of those tasks with Outlook can be disabled, stopping them from being removed when an archive is performed in the future.How did the meeting organizer schedule Teams meeting? Outlook or Teams client?ĭoes anyone else have the same issue in your organization? Using Outlook’s Import and Export Wizard, the archives can be re-imported and the tasks reinstated. Despite there not being much documentation on the behaviour, we subsequently discovered that when archiving took place, these CRM records would be archived too.īizarrely, this process would leave no trace in CRM, making discovering the cause exceptionally difficult. We knew that the Chamber used the Outlook CRM add-in and that it would synchronise their CRM tasks and activities with it. When we investigated this, it became clear that the production of the monthly archive coincided with the time when the CRM records disappeared. It was an on-premise exchange deployment, so Outlook would simply produce archive files each month which they would store safely elsewhere. A passing conversation with the Chamber revealed that they had automatic monthly email archiving set up in Outlook.

Why do emails disappear from outlook inbox